Home › Help & Support › Warranty
Our shutters and blinds are built to high standards and come with warranty protection for your peace of mind. We stand behind our products and are committed to your long-term satisfaction.
Premium materials and construction
Structural, finish and parts
Straightforward and fair
Your Warranty Support
Have questions about our warranty? I can explain coverage, exclusions, or help you start a claim.
● I’m available now
Our warranties vary by product line, but all of our shutters and blinds are built for long-term performance and backed by warranty coverage.
Covers qualifying defects in materials and workmanship.
Covers qualifying color stability and finish performance.
Covers eligible hardware and operational components.
| Coverage Type | What’s Covered | Warranty Period |
|---|---|---|
| Structural | Eligible defects in materials and workmanship | Lifetime Limited* |
| Fade | Qualifying color stability and finish performance | See product terms* |
| Parts | Eligible hinges, magnets, tilt rods and hardware | See product terms* |
| Exclusions | See full warranty exclusions | Not Covered |
*Coverage and periods vary by product line. See the full warranty terms for details.
Warranty coverage generally does not include:
We design, manufacture and deliver quality shutters and blinds that are built to perform. If you experience an issue, our team is here to help determine the appropriate next step under the applicable warranty terms.
Keep Your Order Information
Keep your order confirmation and invoice for your records. Warranty eligibility may require proof of purchase.
Our claims process is designed to be straightforward. We’ll guide you through each step.
Have your order number, photos, and a clear description of the issue.
Contact our support team through the form, phone, or chat.
Our team will review your claim and may request additional information.
If approved, we’ll provide the remedy available under the applicable warranty terms.
Our shutters come with a limited lifetime warranty for the original purchaser against defects in materials and workmanship.
Our finishes are made to resist fading and yellowing. Coverage details depend on the product, as described in the full warranty terms.
Normal wear, damage from accidents, misuse, improper installation, or modifications are not covered.
Use our online Warranty Claim form with your order number, a description of the issue, and photos. We’ll respond within a few business days.
Our support team is here to assist you
Chat with Amy or our support team about warranty questions or concerns.
● I’m available now
Wholesale for dealers, distributors, builders, designers and installers. Exclusive pricing, dedicated support, project tools and resources to help you grow your business.
Hi, I'm Amy
Your AI window covering expert. I can help you choose, measure, order and install your shutters and blinds.
Amy is being set up and will be available here soon.
