Submit a Warranty Claim
Please provide your order information and details about the issue. Our team will review your request and contact you with next steps.
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Our Warranty Coverage
Our shutters and blinds are built to high standards and come with warranty protection. Final terms vary by product and should follow the approved warranty policy.
Structural Warranty
- Eligible defects in materials and workmanship
- Qualifying frame or component issues
- Subject to warranty terms and exclusions
See Approved Warranty Terms*
Fade Coverage
- Qualifying color stability and finish performance
- Normal indoor residential use
- Coverage varies by material and finish
See Approved Warranty Terms*
Parts Coverage
- Eligible hinges, magnets, tilt rods and hardware
- Replacement parts when applicable
- Normal wear may be excluded
See Approved Warranty Terms*
Our Claim Process
We make it easy to get the help you need.
1
Submit RequestComplete the form with details and photos.2
ReviewOur team reviews your information.3
ResolutionWe'll contact you with the appropriate next step.4
CompleteApproved repair, replacement part, replacement product or other remedy is completed.AMY
Need Help?
Our team and Amy are here to help with warranty questions or filing a claim.