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We build each shutter and window treatment to your exact specifications, so clear policies are important for a smooth experience. Below you’ll find the key information about returns, order changes and cancellations.
Made to your exact measurements and specifications.
Easy-to-understand guidelines for changes, cancellations and returns.
Our customer care team is available to assist.
We’ll keep you updated throughout your order.
Because custom shutters and blinds are manufactured specifically for your measurements and selected options, they are not eligible for return due to preference changes, incorrect customer-provided measurements, color preference, or similar non-quality reasons.
Damaged or Defective Items
If your order arrives damaged, incomplete, or appears to have a manufacturing defect, contact us promptly with your order number and photos so we can review the issue and determine the appropriate resolution.
Every order is custom made to your measurements and selections, so it can’t be changed after you place it. Please review your measurements, options and order summary carefully before you pay.
Production of your custom order is based on your exact measurements and selections, so orders can’t be cancelled or refunded once they are placed. Before you pay, you’ll be asked to confirm that you understand your order is custom made.
Current estimated lead time is shown during ordering and confirmation.
Each product is built to your selected specifications.
Orders can’t be changed or cancelled once placed.
Damaged or defective items are covered by our warranty and damage policies.
Because every order is custom made to your measurements, orders can’t be returned. Defects and shipping damage are covered by our warranty and damage policies.
No. Every order is custom made to your measurements and selections, so orders can’t be changed once placed. Please review everything carefully before you pay.
No. Because each order is custom made for your home, orders can’t be cancelled or refunded once placed.
Take photos of the packaging and the damage, and report it as soon as possible after delivery using our Damage / Shipping Claim form. We’ll arrange replacement parts.
Refunds are issued to your original payment method, usually within 5–10 business days.
Our team is here to help
Contact us and we’ll assist with your order, change request, cancellation or return-related question. Phone support Mon–Fri, 8am–6pm CT and Sat, 9am–4pm CT, or chat live with Amy.
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