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Get answers to our most common questions about measuring, ordering, installation, materials, colors, shipping, warranty and more. You can also search our knowledge base or chat with Amy for instant help.
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Click a topic below to find answers to common questions, helpful guides and step-by-step videos.
How to measure, inside vs outside mount, tips and measurement guides.
How to order, use the configurator, payment options and order changes.
Installation guides, tools needed, time estimates and helpful videos.
Faux wood/poly shutters, painted wood, stain grade, durability and moisture resistance.
Available colors, paint finishes, stain options and color recommendations.
Production timing, packaging, shipping methods and tracking your order.
What’s covered, coverage periods, exclusions and how to file a claim.
How to make changes, cancel an order and important timelines.
Use the measuring guide for your selected mount type and follow the measuring rules step by step. Amy can check your numbers before you order.
Typical production timing is displayed during ordering and may vary by product, finish, quantity, season, or special options.
Inside mount installs within the window opening. Outside mount installs on the wall or trim surrounding the opening.
Faux wood/poly shutters and real wood selections are available, including painted and stain-grade choices where offered.
Faux wood/poly is generally the preferred material for higher-moisture areas. Final recommendations should follow product specifications.
Yes. Visit the Free Samples page for available material, paint, and stain samples.
Tracking information is provided after shipment and may also appear in your customer account.
Coverage varies by product and component. See our Warranty page for exact details.
Because every order is custom made to your measurements, orders can’t be changed or cancelled once placed. Please review your measurements and selections carefully before you pay.
Professional measuring and installation may be available in select markets through independent installer partners. Coverage is not guaranteed in every ZIP code.
Our team and Amy are here to make it easy.
Your Shutter Expert
Ask me anything about measuring, ordering, installation, materials, colors, shipping or warranty.
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