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Your custom shutters and blinds are built to order and carefully packaged for safe delivery to your home or job site. Here’s everything you need to know about production timing, shipping, tracking, packaging, and what happens after you place your order.
Made specifically for your windows
Typical production in about 2 weeks*
Engineered for safe delivery
Delivered across the U.S.
Your Shutter Expert
I can answer questions about production timing, shipping, tracking, and anything else you need.
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All of our shutters and blinds are custom built to your exact specifications.
Most orders are manufactured and ready to ship in approximately 2 weeks.*
Built to your exact measurements, style, material, and finish.
You'll receive an order confirmation with estimated production and shipping timing.
You'll receive status updates at major points in the process.
If you have a deadline or larger project, contact us and we’ll review available options.
From order confirmation to delivery, here’s what to expect.
You’ll receive an email with your order details.
Your shutters or blinds are custom built to your specifications.
Each order is inspected and carefully packaged.
Your order is picked up by the carrier and tracking information is sent.
Your order is delivered to your home, business, or job site.
Your shutters and blinds are carefully packaged using protective materials designed to help them arrive in excellent condition.
We use established carriers based on order size, destination, and shipping requirements.
You’ll receive tracking information when your order ships.
In the unlikely event your order arrives damaged, contact us promptly so we can review the issue and determine the appropriate remedy.
Most orders are made and ready to ship in about 2 weeks. Your exact timeline is shown at checkout and in your order confirmation.
We ship with trusted national carriers. Large or heavy orders may ship by freight with delivery scheduling.
Shipping is free to addresses in the contiguous United States on custom shutter orders.
Yes. We ship throughout the contiguous United States.
Take photos of the packaging and the damage, and report it as soon as possible after delivery using our Damage / Shipping Claim form. We’ll arrange replacement parts.
Use Track My Order with your order number and email, or sign in to My Account. You’ll also receive tracking by email when your order ships.
Our team and Amy are here to help
Get instant answers from Amy, or call or email our support team.
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Built with care. Packed for protection. Delivered to your door.
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