Submit a Damage / Shipping Claim
Please provide your order information and details about the issue. Include clear photos so we can resolve your claim as quickly as possible.
Where can I find my order number?
▣
Click to upload photos
or drag and drop
Include photos of the box, shipping label, damaged product and close-up details. JPG, PNG or HEIC. Max 10MB each.
Our Claim Process
We'll work quickly to get you a replacement or solution.
1
Submit ClaimComplete the form with details and photos.2
ReviewOur team reviews your claim and may request additional photos.3
ResolutionWe'll work with the carrier and send replacement parts or a replacement product when appropriate.4
Follow UpWe'll keep you updated until your replacement arrives or the claim is otherwise resolved.Common Shipping Issues
We can help with a wide range of shipping-related problems.
Damaged Packaging
Box arrived crushed, torn or with visible damage.
Product Damage
Scratches, dents, broken louvers, frame damage or other visible product damage.
Missing Items
Missing panels, hardware, parts, accessories or cartons.
Wrong Product
Received the wrong size, color, product type or configuration.
Important Information
- Keep the original packaging if possible until your claim is resolved.
- Take clear photos of the box, shipping label and affected items.
- Report shipping damage promptly after delivery.
- We will coordinate with the carrier where applicable.
- Approved remedies may include replacement parts, replacement product, or another appropriate resolution.
- Shipping claims are reviewed based on the specific circumstances and applicable policies.
AMY
Need Help?
Our team and Amy are here to help with shipping damage, missing items or delivery issues.